Privacy Policy for PixelBoard

PixelBoard is a pixel art creation tool with color selection and layer features, helping you turn your ideas into pixel artwork.

This Privacy Policy is provided by 广州洪软科技有限公司 (Guangzhou Hongruan Technology Co., Ltd.), a company based in Guangzhou, China, which acts as the data controller for the personal information described in this policy. Before you begin using our services, please carefully read this Privacy Policy to understand how we collect, use, and protect your personal information.

Information We Collect

When using the PixelBoard App, we may collect the following types of information:

Personal Information: When you use our services, participate in social interactions, or communicate with us, we may collect the personal information you provide, such as your name, email address, and phone number.
Device Information: We may collect information related to the device you use, such as device model, operating system version, and unique device identifiers.
Log Information: When you use our services, we may automatically collect log information about your activities, such as your IP address, access time, and accessed pages.

How We Use the Information

The information we collect will be used for the following purposes:

To provide, maintain, and improve the services of the PixelBoard App.
To provide you with a personalized user experience, optimizing service features.
To process your requests, complaints, and feedback.
To prevent fraud and abuse, and to protect user rights and security.
To comply with applicable laws, regulations, and regulatory requirements.

Legal Bases for Processing (GDPR)

Where the EU/UK General Data Protection Regulation applies, we process your personal information on the following legal bases:

Performance of a contract (Art. 6(1)(b) GDPR): to provide, maintain and improve the PixelBoard App and its features, and to process your requests, complaints and feedback.
Legitimate interests (Art. 6(1)(f) GDPR): to prevent fraud and abuse, to protect user rights and security, and to optimize service features, provided that your rights and freedoms do not override those interests.
Consent (Art. 6(1)(a) GDPR): where you have given us consent for a specific purpose, such as participating in social interactions or receiving optional communications. You may withdraw your consent at any time.
Compliance with legal obligations (Art. 6(1)(c) GDPR): to comply with applicable laws, regulations and regulatory requirements.

Sharing and Disclosure of Information

We will not share or disclose your personal information to any third party without your consent, unless otherwise required by laws or regulations. However, we may share your information under the following circumstances:

When we need to cooperate with third parties to provide you with relevant services, we may share necessary information with them. In such cases, we will require them to comply with this Privacy Policy and relevant confidentiality agreements.
When disclosure is required under applicable laws, regulations, or requests from government authorities.

Information Storage and Protection

We take reasonable technical and administrative measures to protect the security of your personal information, preventing loss, leakage, alteration, or unauthorized access. Where necessary, we may encrypt or anonymize personal information to reduce the risk of data leakage.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy:

Account and contact information: retained for the duration of your use of the services, and deleted or anonymized within 30 days after your account is closed or your request is resolved.
Feedback and support correspondence: deleted within 30 days after the support issue has been resolved, unless a longer retention period is required by applicable law.
Device and log information: retained for a maximum of 12 months for security and troubleshooting purposes, after which it is deleted or anonymized.
Information required for legal compliance: retained only for the period required by applicable law.

Where applicable law requires longer retention, we retain only the necessary information for the required period.

International Data Transfers

We are based in China, and the service providers we use may process your personal information outside your country, including in China and in the processing locations of our service providers. Where we transfer personal data from the EEA, UK or Switzerland to a country that has not received an adequacy decision, we rely on appropriate safeguards, including the Standard Contractual Clauses (SCCs) approved by the European Commission, and, where required, we conduct a Transfer Impact Assessment (TIA) and implement supplementary measures. You may request a copy of the relevant safeguards by contacting us at lihong@hongruankeji.com.

Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you;
Correct inaccurate or incomplete personal information;
Delete your personal information;
Restrict the processing of your personal information;
Object to processing based on legitimate interests;
Data portability – receive a copy of your personal information in a structured, commonly used and machine-readable format;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with your local supervisory authority.

To exercise these rights, please contact us at lihong@hongruankeji.com. We may request proportionate information to verify your request and will respond within the time required by applicable law.

Protection of Minors

We encourage parents or guardians to guide minors under the age of 18 in using our services. We recommend that minors ask their parents or guardians to read this Privacy Policy and seek their consent and guidance before submitting personal information.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. If we make significant changes, we will notify you to review the updated policy when a new version is released. By continuing to use our services after such changes take effect, you will be deemed to have accepted the updated Privacy Policy.

Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us via email: lihong@hongruankeji.com.